ÿWPCü ¶žÕcNë¤ýÊQƤÀÔ#÷‰T«KOúHþyÊ'aLœ¦[š/iú!5vPIñTã÷uX‰=Oӕ#„ñ¢H7¦|êÜá&Py$«Ÿaö«ð¥zñå—=®a¤Ë «ß'mwwÀä£3k7êo2t!ñ/‚òójRÙ?ôŒú ~k˜ä'LÆÈ˜lÄýI†»£B<êY±+þÈnûø[Q4’§U†"ß[ef)]ˬL*]0ǰBgö¨X£î¤‘c§G½¹ü÷ЙA<Ñ#qç9¢Lã-’i:]™%Òìœm0 ´³â€›aIló­PÞC½«UÁ¡˜z{¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ Bß<þ6X9`(CourierX #Ñ#€Xd#Ñ #Ñ#€Xd#Ñ #Ñ#€Xd#Ñ #Ñ#€Xd#Ñ(µ'2cJ$¤¤Ý ƒ 'ü!ÝÑÑÑ  ÑÑTRXä3Ø'3Ø'3Ø' Letterÿ3Ø'TÑÑ  ÑÓ  ÓÝ  ÝÓӀ€€€€òòò òÚ  Ú0Ú  Úó óóó#|x´ «<þ6X9`(CourierXôxþ6X@ɹ`7ûX@(ˆ'ü$¡¡ÑÑÑ  ÑÑTRY03Ø'Xà3Ø' Letter3Ø'Bondÿ3Ø'TÑÑ  ÑÓ  ӘHP LaserJet 5Si MX,ü,,,,,ü0Ø£+Æ «D¬À­¿®[¯D°¿±[²[³V´V’qS)sPRESS¬Â‚(ÿU‹ÿÀÀÀ(ÖÃ9 Z‹6Times New Roman Regular˜TABLE A 8ŠA …AZ‹.Arial Black Regular<à09Z+Š&Courier Regular dÝ ƒ 'ü!ÝÑÑÑ  ÑÑTRXä3Ø'3Ø'3Ø' Letterÿ3Ø'TÑÑ  ÑÓ  ÓÝ  ÝÔ_ÔÑX°ÑÑX°ÑÒH°ÒÒH°Òò òó óÑ8€ÂXXdÈdÈ8Ñà@ÐÐ&ìàò òSECTION€Ió óˆÐ X ÐÌà@ðð"ìàò òExecutive€SummaryˆÐ ¸ Ðó óÌ̀€€€€The€Office€of€the€Attorney€General€is€South€Carolina's€chief€legalÏoffice.€€The€South€Carolina€Constitution€defines€the€Attorney€General'sÏrole€as€"chief€prosecuting€officer€of€the€State€with€authority€toÏsupervise€the€prosecution€of€all€criminal€cases€in€courts€of€record."€€InÏ1929,€a€state€court€broadened€that€role:€"As€the€chief€law€officer€of€theÏState€[the€Attorney€General]€may,€in€the€absence€of€some€expressÏlegislative€restriction€to€the€contrary,€exercise€all€such€power€andÏauthority€as€public€interests€may,€from€time€to€time,€require,€and€mayÏinstitute,€conduct€and€maintain€all€such€suits€and€proceedings€as€heÏdeems€necessary€for€the€enforcement€of€the€laws€of€the€State,€theÏpreservation€of€order,€and€the€protection€of€public€rights."€€€€Ì€€ÌÌà@@ @ ìàòò1.óó€€òòMajor€Achievements€from€Past€YearóóˆÐ ¸` ÐÌ̀€€€€The€major€achievements€of€the€Attorney€General's€Office€during€FYÏ2000„2001€include€the€following:ÌÌà0   àoà0ø $ $àThe€drafting€and€advocacy€of€Palmetto€Exile€„„ò òó ó€legislation€thatÐ h Ðwould€impose€an€additional€mandatory€five„year€prison€sentenceÏon€anyone€found€in€possession€of€a€firearm€who€(1)€had€aÏprevious€conviction€for€a€violent€crime,€(2)€was€dealingÏillegal€drugs,€or€was€convicted€of€a€violent€felony€using€aÏpistol€or€a€knife.€€This€bill€passed€the€S.C.€House€and€isÏcurrently€under€consideration€by€the€Senate,€with€everyÏexpectation€that€it€will€pass.€€A€similar€program€instituted€inÏthe€State€of€Virginia€resulted€in€a€50€percent€reduction€inÏgun„related€homicides.€Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€Prosecution€Section€retried€the€case€of€the€State€v.Ð ¨# ÐChristopher€Ford€four€years€after€a€guilty€verdict€was€setÏaside€because€of€irregularities€involving€jury€selection.€ÏDespite€the€difficulties€involved€in€reassembling€witnesses€andÏrevisiting€evidence,€the€defendant€was€again€convicted€of€armedÏrobbery€and€murder€and€is€now€serving€a€life€sentence€with€noÏpossibility€of€parole.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€Insurance€Fraud€Division€presented€423€cases€forÐ @$è!+ Ðprosecution€„„€the€second€highest€number€of€all€statesÏreporting.€€Ð ø$ø$ Ðòòóóà0   àÐ  $ $ Ðà0   àoà0ø $ $àThe€Office's€Victim€Services€Section€handled€2,046€cases€„„Ð `'%/ Ðassisting€the€victims€of€crimes€in€such€matters€as€notificationÏof€trials,€post„conviction€appeals,€petitions€for€rehearing,Ïand€also€various€petitions€for€certiorari.€€Also,€inÏcooperation€with€the€South€Carolina€Department€of€Corrections,ÏVictim€Services€developed€a€model€protocol€for€death€penaltyÏcases.€€The€protocol€includes€pre„execution€briefings,€mediaÏmanagement,€and€execution€notification.Ð ø$ø$ Ðâ âÐ  -H+7 ÐÔ_Ôà0   àoà0ø $ $àDuring€FY€2000„2001,€the€Attorney€General's€Office€promoted€theÐ X Ðâ âexpansion€of€mentor€programs€statewide.€€According€to€reportsÏfrom€three€of€the€four€circuits€involved€in€the€program,€theÏAttorney€General's€in„house€mentor€program€added€162€non„¼violent€youthful€offenders€to€its€rolls€and€reported€that€ofÏ505€assigned€to€the€program,€42€have€graduated€from€high€schoolÏand€27€more€finished€their€requirements€without€incident€andÏhave€left€the€program€in€good€standing.€€The€remaining€areÏunderclassmen€on€track€for€graduation.€In€March€of€2000,€theÏOffice€also€retained€the€services€of€a€spokesman€who€travelsÏabout€the€state,€recruiting€mentors€for€local€and€stateÏprograms.€€The€goal€of€this€initiative:€2,001€new€mentors€byÏthe€end€of€2001.€€At€the€close€of€the€fiscal€year,€theÏspokesman€had€recruited€over€1,700€mentors.€€€€€Ð ø$ø$ ÐÌà0   àoà0ø $ $àIn€FY€2000„2001,€the€Sexually€Violent€Predator€SectionÐ ¸  Ðsuccessfully€argued€for€the€commitment€and€long„term€treatmentÏof€27€Sexually€Violent€Predators.€€Ð ø$ø$ ÐÌà0   àoà0ø $ $àIn€FY€2000„2001,€the€Information€Resources€Division€installedÐ 0Ø ÐLawBase,€a€new€software€program€to€manage€the€thousands€ofÏcases€the€Office€handles€each€year.€€This€program€has€greatlyÏfacilitated€the€record€keeping€of€the€Office's€attorneys€andÏhas€also€improved€substantially€the€accuracy€and€utility€ofÏrecords.€€In€the€future,€it€will€provide€the€data€necessary€forÏa€sound€statistical€evaluation€of€the€legal€staff.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€State€Grand€Jury€obtained€convictions€for€all€defendantsÐ p Ðindicted€by€the€Grand€Jury€in€the€Sumter€School€District€17Ïembezzlement€case.€€According€to€estimates,€this€case€„„€theÏlargest€in€South€Carolina€history€„„€involved€the€theft€of€overÏ$3.5€million.€€Ð ø$ø$ ÐÐ  X  Ðà@ÄÄìàòò2.óó€€òòMission€and€ValuesˆÐ X ÐÌóóÌà@HH'ìàMissionˆÌ̀€€€€The€Attorney€General,€through€his€Office,€fulfills€a€multi„purposeÏmission€on€behalf€of€the€State€and€its€citizens.€€As€chief€prosecutor,€heÏrenders€the€following€services:€He€(1)€investigates€and€prosecutes€casesÏof€securities€fraud;€(2)€conducts€hearings€to€ensure€that€trialsÏresulting€in€convictions€have€been€fair;€(3)€represents€the€State€ofÏSouth€Carolina€in€criminal€cases€where€defendants€appeal€theirÏconvictions;€(4)€investigates€and€prosecutes€cases€of€insurance€fraud;Ï(5)€investigates€and€prosecutes€cases€of€Medicaid€fraud€and€patient€abuseÏin€Medicaid„funded€programs€and€facilities;€(6)€implements€a€program€toÏaddress€the€widespread€problem€of€violence€against€women;€(7)€sponsors€aÏYouth€Mentor€Program€designed€to€prevent€juvenile€crime€and€rescue€at„¼risk€youngsters€before€they€commit€violent€offenses;€(8)€represents€theÏState€in€commitment€proceedings€against€dangerous€sex€offenders€underÏSouth€Carolina's€Sexually€Violent€Predator€statute;€(9)€assists€theÏvictims€of€crimes€in€claiming€the€benefits€guaranteed€under€the€State'sÏVictims€Bill€of€Rights;€(10)€prosecutes€cases€of€obscenity,€particularlyÏwhere€child€pornography€is€involved;€(11)€investigates€and€prosecutesÏcases€of€state€income€tax€evasion;€and€(12)€administers€the€State€GrandÏJury,€which€has€the€power€to€indict€those€suspected€of€drug€crimesÏcommitted€in€more€than€one€jurisdiction,€as€well€as€offenses€specificallyÏdesignated€for€prosecution€by€the€Attorney€General's€Office.Ì̀€€€€The€Office€maintains€official€liaison€with€the€General€Assembly€andÏresearches,€writes,€and€issues€opinions€when€requested€by€certain€stateÏand€local€officials.€Ì̀€€€€As€the€law€firm€for€the€State€of€South€Carolina,€the€AttorneyÏGeneral's€Office€also€has€important€responsibilities€in€the€area€of€civilÏlaw.€€When€the€State€is€a€party€to€a€law€suit,€either€as€plaintiff€orÏdefendant,€attorneys€in€this€division€may€represent€and€advise€the€State,Ïits€agencies,€and€its€officials€in€civil€lawsuits.Ì̀€€€€In€addition€to€these€services€to€a€broad„based€constituency,€theÏAttorney€General's€Office€also€sponsors€such€programs€as€the€Father„of„¼the„Year€Award,€the€Law„Enforcement„Officer„of„the€Year€Award,€and€theÏannual€memorial€service€for€women€killed€in€violent€domestic€disputes.ÌÌÌÐ  ð#˜!+ Ðà@„„'ìàValuesˆÌÌ̀€€€€In€addition€to€encouraging€the€values€prized€by€society€at€large€„„Ïhonesty,€respect€for€others,€compassion,€responsibility€„„€the€AttorneyÏGeneral's€Office€has€a€special€commitment€to€maintain€the€highestÏstandards€of€professional€conduct€demanded€by€the€legal€community.€€TheÏprimary€activity€of€the€Office€is€litigation,€and€its€staff€is€composedÏlargely€of€attorneys€and€their€support€personnel.€€Therefore,€the€valuesÏthat€set€the€Attorney€General's€Office€apart€from€other€State€agenciesÏpertain€to€the€practice€of€law.€€These€include:€respect€for€the€legalÏsystem,€an€impartial€administration€of€justice,€an€adherence€toÏprescribed€timetables,€and€diligence€in€preparation.€€€€€€€€€€€€Ì€€€€€The€Attorney€General's€Office€also€values€service€to€the€people€ofÏthe€State.€€In€addition€to€maintaining€the€highest€legal€standards,€theÏOffice€is€also€responsible€and€responsive€to€the€citizens€of€SouthÏCarolina€„„€its€most€frequently€served€customers.€€To€satisfy€theseÏcustomers€through€courteous€and€efficient€service,€the€Office€of€theÏAttorney€General€maintains€a€Constituent€Services€staff€whose€membersÏprovide€answers€to€questions,€solve€problems,€and€direct€callers€to€theÏstaff€member€or€State€agency€best€qualified€to€serve€the€constituent.ÌÌÌòòóóà@€€ìàòò3.ó󀀀òòKey€Strategic€Goals€for€Present€and€Future€YearsóóˆÐ Pø ÐÌ̀€€€€Some€of€the€key€strategic€goals€the€Attorney€General€established€forÏFY€2000„2001€have€been€pursued€during€the€fiscal€year,€while€others€haveÏbeen€put€on€hold€because€of€the€mandate€to€cut€the€Office€budget€byÏ$983,000.€€These€latter€goals€will€be€revisited€as€soon€as€funds€areÏavailable.€€Ì̀€€€€Those€ongoing€goals€are:€€€€€€€ÌÌà0   àoà0ø $ $àan€extension€of€the€Youth€Mentor€Program€from€four€judicialÐ è" Ðcircuits€to€all€16€circuits;Ð ø$ø$ ЀÌà0   àoà0ø $ $àelimination€of€the€current€logjam€of€non„death„penalty€PostÐ @è% ÐConviction€Relief€cases€before€the€PCR€section,€a€problem€thatÏcan€best€be€alleviated€by€additional€attorneys€and€supportÏstaff;Ð ø$ø$ ÐÌà0   àThose€goals€that€have€been€put€on€hold€are:€€€€€Ð  $ $ ÐÌà0   àoà0ø $ $àthe€addition€of€an€attorney€who€specializes€in€environmentalÐ ¸$`", Ðissues,€thereby€enhancing€the€State's€ability€to€prosecuteÏenvironmental€crimes;€Ð ø$ø$ ÐÌòòó󀀀€€oà0 ø àand€extension€of€the€State€Grand€Jury's€jurisdiction€to€includeÐ Ø'€%0 Ðviolations€of€criminal€statutes€protecting€the€environment.€€AtÏpresent,€these€crimes€„„€which€often€threaten€the€well„being€ofÏall€South€Carolinians€„„€fall€under€local€jurisdictions,€evenÏthough€their€impact€can€be€serious€enough€to€affect€the€livesÏof€citizens€statewide.Ð ø$ø$ ÐÌÌà@ä ä ìàòò4.óó€€òòOpportunities€and€BarriersóóˆÐ .À+8 ÐÐ à.ˆ,9 Ðà@àà$ìàOpportunitiesˆÌ̀€€€€€The€goals€listed€above€represent€opportunities€for€the€Office€toÏrender€greater€service€to€the€people€of€South€Carolina.ÌÌà0   àoà0ø $ $àThe€Youth€Mentor€Program,€though€limited€in€scope,€has€shownÐ @è Ðenormous€promise.€€Youthful€offenders€who€take€advantage€ofÏthis€alternative€to€incarceration€have€a€greater€than€90Ïpercent€chance€of€escaping€further€trouble€with€lawÏenforcement.€€Those€who€are€assigned€to€juvenile€detentionÏcenters€are€five€times€more€likely€to€get€into€trouble€again.€ÏThis€small€program,€as€it€expands,€will€save€the€taxpayersÏenormous€expenditures€and€will€save€the€lives€of€our€youth€asÏwell.€Ð ø$ø$ Ðà0   àà0ø $ $àÐ ø$ø$ Ðà0   àoà0ø $ $àThe€law€gives€convicted€offenders€the€right€to€appeal€for€a€PCRÐ ¸  Ðhearing,€usually€to€argue€that€they€have€not€received€effectiveÏrepresentation.€€The€Office€has€secured€these€rights€over€theÏpast€fiscal€year.€€However,€with€additional€staffing,€olderÏcases€could€be€cleared€up€even€more€quickly€and€convictedÏoffenders€given€an€answer€to€their€appeals€in€an€even€moreÏtimely€fashion.Ð ø$ø$ ÐÌà0   àoà0ø $ $àIn€the€past€several€years,€environmental€crimes€have€madeÐ Pø Ðheadlines€in€South€Carolina.€€The€dumping€of€industrial€wasteÏand€careless€spillage€have€resulted€in€the€pollution€of€ourÏland€and€our€water€supply.€€A€number€of€state€and€federal€lawsÏprohibit€such€conduct€and€call€for€heavy€penalties.€€The€hiringÏof€an€Assistant€Attorney€General€with€a€strong€background€inÏenvironmental€law€would€send€a€warning€to€those€who€wouldÏdeliberately€or€carelessly€pollute€the€air,€land,€or€water€forÏother€South€Carolinians.Ð ø$ø$ Ð̀€€€à0   àoà0ø $ $àEnvironmental€crimes€„„€particularly€those€that€affect€two€orÐ  È! Ðmore€counties€„„€need€to€be€handled€by€prosecutors€withÏextensive€experience€in€litigation.€€The€State€Grand€Jury,Ïwhich€has€posted€such€a€prodigious€record€in€the€prosecution€ofÏmulti„jurisdictional€drug€crimes,€is€the€logical€body€to€takeÏon€this€challenging€duty.€€€Ð ø$ø$ Ѐ̀€€€€€All€of€these€requests€represent€clear€opportunities€to€improve€theÏquality€of€life€in€South€Carolina€and€strengthen€our€legal€system.€€ÌÌà@  &ìàBarriersˆÌ̀€€€€The€most€formidable€barrier€that€stands€in€the€way€of€takingÏadvantage€of€such€obvious€opportunities€is€a€lack€of€funding€to€pay€theÏsalaries€of€qualified€personnel.€€And€the€amount€is€by€no€meansÏprohibitive.€€ÌÌà0   àÐ  $ $ Ðà0   àoà0ø $ $àAn€additional€PCR€attorney€would€cost€no€more€than€$80,600.Ð0*Ø'3ø$ø$ Ѐ€Ìà0   àoà0ø $ $àAn€environmental€attorney€would€cost€approximately€$80,600.ÐÀ+h)5ø$ø$ ÐÌà0   àoà0ø $ $àAnd€the€cost€of€adding€environmental€crimes€to€its€list€ofÐ P-ø*7 Ðâ âresponsibilities€would€undoubtedly€be€more€than€recovered€byÐ .À+8 Ðthe€large€amount€of€fines€and€punitive€damages€paid€byÏindividual€and€corporate€offenders.Ð ø$ø$ Ðâ âÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌà@””%ìàò òSECTION€IIˆÐ ¨ ÐÌó óà@  &ìàò òOverviewó óˆÐ àˆ ÐÌÌà@ˆˆìàòò1.óó€€òòNumber€of€EmployeesóóˆÐ `" Ð̀€€€€At€the€end€of€June,€because€of€mandatory€budget€cuts,€the€AttorneyÏGeneral's€Office€was€operating€at€a€reduced€level€of€143€employees.€€€Ì€€€€€Ì€Ìà@ˆˆìàòò2.óó€€òòNumber€of€LocationsóóˆÐ "¸( ÐÌ̀€€€€The€Attorney€General's€Office€operates€at€three€locations.€€Ì̀€€€€The€main€office€occupies€the€three€top€floors€of€the€Rembert€C.ÏDennis€Building,€1000€Assembly€Street,€Columbia,€South€Carolina.Ì̀€€€€A€second€office€occupies€ten€rooms€of€a€second„story€suite€at€620ÏNorth€Main€in€Greenville,€South€Carolina.Ì̀€€€€A€third€three„room€suite€is€located€at€the€Citadel€Mall€on€CitadelÏBoulevard€in€Charleston,€South€Carolina.€€€ÌÌÌà@@ @ ìàòò3.óó€€òòExpenditures/Appropriations€ChartóóˆÐ È-p+7 ÐÐ .8,8 ЇÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌà@ðð"ìàòò4.óó€€òòKey€CustomersˆÐ ˆ0 ÐÌóó̀€€€€The€primary€customers€of€the€Office€are:€the€citizens€of€SouthÏCarolina;€agencies€of€the€State€government;€members€of€the€S.C.€GeneralÏAssembly,€local€and€county€officials;€law€enforcement€and€judiciaryÏofficers;€and€the€local,€state,€and€national€press.Ì̀€€€€€€The€Attorney€General€serves€these€customers€in€many€ways,Ïincluding€the€following:€(1)€he€represents€them€in€all€civil€actions,Ïsuing€on€behalf€of€the€State€as€well€as€representing€the€State€when€itÏbecomes€the€defendant€in€a€lawsuit;€(2)€he€is€the€State's€chief€solicitorÏand€prosecutes€accused€offenders€in€criminal€cases€where€the€State€hasÏjurisdiction;€(3)€when€requested€to€do€so€by€state€and€local€officials,Ïhe€writes€and€issues€opinions€on€legal€and€constitutional€questions;€(4)Ïhe€drafts€legislation€designed€to€strengthen€the€criminal€justice€systemÏand€enhance€the€safety€of€South€Carolina's€citizens;€and€(5)€he€serves€asÏSouth€Carolina's€Securities€Commissioner€and€is€responsible€for€theÏprotection€of€the€state's€investors€against€securities€fraud€and€unfairÏtrade€practices€in€the€stock€and€bond€markets.ÌÌÌÌà@ðð"ìàòò5.óó€€òòKey€SuppliersóóˆÐ €%(#- ÐÌ̀€€€€The€five€key€suppliers€of€the€Office€are:ÌÌà0   àoà0ø $ $àò òDivisions€of€the€South€Carolina€Budget€and€Control€Boardó ó,€fromÐ h)'2 Ðwhich€the€Office€obtains€a€wide€variety€of€items,€includingÏpaper€products€and€other€office€supplies.€€In€addition,€theÏBudget€and€Control€Board€supplies€motor€vehicles€and€vehicleÏmaintenance.Ð ø$ø$ Ðâ âÐ x- +7 Ðà0   àoà0ø $ $àò òWest€Groupó ó,€from€which€the€Office€obtains€law€books€and€aÐ X Ðâ âsubscription€to€WestLaw,€an€online€legal€database.Ð ø$ø$ ÐÌà0   àoà0ø $ $àò òXeroxó ó,€from€which€the€Office€obtains€its€copiers€and€a€serviceР؀ Ðcontract€for€the€maintenance€of€the€machines.Ð ø$ø$ ÐÌà0   àoà0ø $ $àò òDelló ó,€from€whom€the€Office€obtains€its€computers€and€also€aÐ X Ðservice€contract€for€their€maintenance.Ð ø$ø$ ÐÌà0   àoà0ø $ $àò òCompuscriptsó ó,€from€whom€the€Office€obtains€court€reports€andÐ Ø €  Ðtranscripts.€€€€€€€Ð ø$ø$ ÐÌÌÌà@$ $ ìàòò6.óó€€òòDescription€of€Major€Products€and€ServicesóóˆÐ è   ÐÌ̀€€€€The€Attorney€General's€Office€is€a€multi„purpose€organization€thatÏoffers€a€variety€of€services€to€its€various€customers€and€constituents.€ÏBelow€are€the€most€important€products€and€services€the€Office€supplies.ÌÌÌà@ ìàòòThe€Criminal€DivisionóóˆÐ (Ð Ð̀€€€€In€South€Carolina,€solicitors€prosecute€most€crimes.€€However,€theÏCriminal€Division€of€the€Attorney€General's€Office€is€charged€withÏrepresenting€the€interests€of€the€State€in€some€specific€areas€ofÏcriminal€litigation.€€The€Division€is€divided€into€nine€sections€orÏunits.€€ÌÌà@LLìàThe€Prosecution€Section€ˆÌ̀€€€€The€Prosecution€Section€prosecutes€defendants€accused€of€crimes€thatÏfall€under€the€jurisdiction€of€the€Attorney€General's€Office,€as€well€asÏaccepts€cases€from€solicitors€where€there€is€a€conflict€of€interest€atÏthe€local€level.€€ÌÌÌÌà@ä ä ìàThe€Capital€Litigation€SectionˆÌ̀€€€€The€Capital€Litigation€Section€handles€all€appeals€of€death€penaltyÏcases€in€state€and€federal€courts,€and€federal€habeas€corpus€cases.ÌÌÌà@ô ô ìàThe€Post„Conviction„Relief€SectionˆÌ̀€€€€Under€certain€conditions,€defendants€convicted€of€crimes€have€aÏright€to€a€post„conviction„relief€(PCR)€hearing,€even€if€they€are€alreadyÏincarcerated.€€The€PCR€Unit€represents€the€State€in€PCR€hearings,€whichÏare€held€before€a€circuit€judge.€€At€all€such€proceedings,€the€PCR€UnitÏdefends€the€integrity€of€the€trial,€the€trial€judge,€the€jury,€and€theÏsentence.€€€ÌÌÌà@\ \ ìàThe€Criminal€Appeals€SectionˆÌÐ ¸.`,8 Ѐ€€€€The€Criminal€Appeals€Section€handles€all€appeals€brought€byÏdefendants€convicted€in€General€Sessions€Courts€of€crimes€other€thanÏmurder.€€Attorneys€in€this€Section€represent€the€State€in€state€andÏfederal€courts€of€appeal,€the€South€Carolina€Supreme€Court,€and€theÏUnited€States€Supreme€Court.€€They€also€represent€the€State€when€itÏappeals€an€adverse€ruling€or€sentence.ÌÌÌà@¨ ¨ ìàThe€Medicaid€Fraud€Control€UnitˆÌ̀€€€€Operating€in€part€on€funds€from€a€federal€grant,€the€Medicaid€FraudÏUnit€investigates€and€prosecutes€cases€of€Medicaid€fraud€in€SouthÏCarolina.€€The€Medicaid€Fraud€Unit€also€investigates€and€prosecutes€casesÏinvolving€patient€abuse€in€Medicaid„funded€health„care€facilities€orÏmisuse€or€theft€of€patients'€funds.€€ÌÌÌà@LLìàThe€Insurance€Fraud€UnitˆÌ̀€€€€The€Insurance€Fraud€Unit€investigates€and€prosecutes€cases€involvingÏattempts€„„€both€successful€and€unsuccessful€„„€to€defraud€insuranceÏcompanies.€€The€Unit€also€maintains€a€hotline€(1„888„95„FRAUD)€that€takesÏcalls€from€citizens€who€wish€to€report€an€instance€of€insurance€fraud.ÌÌÌà@ ìàThe€State€Grand€Jury€ˆÌ̀€€€€The€State€Grand€Jury€(SGJ)€is€an€independent€body€empowered€to€hearÏevidence€and€hand€down€indictments€in€four€special€areas:€(1)€casesÏinvolving€multi„jurisdictional€drug€trafficking,€(2)€cases€involvingÏobscenity€and€pornography,€(3)€cases€involving€the€corruption€of€publicÏofficials,€and€(4)€cases€involving€the€violation€of€election€laws.€€Ì€€€€€The€SGJ€functions€like€a€local€grand€jury:€It€meets€on€a€regularÏbasis,€hears€evidence,€and€either€issues€a€"true€bill"€(an€indictment)€orÏa€"no€bill,"€depending€on€whether€or€not€jury€members€believe€theÏevidence€is€sufficient€to€justify€a€trial.Ì̀€€€€Under€ordinary€circumstances,€a€legal€staff€from€the€AttorneyÏGeneral's€Office€prosecutes€defendants€indicted€by€the€SGJ.ÌÌÌà@<< ìàInternet€Crimes€UnitˆÌ̀€€€€The€Internet€Crimes€Unit€monitors€the€internet€to€detect€potentialÏviolations€of€state€and€federal€law€and€prevent€internet€crimes€whereÏpossible.€€These€potential€crimes€include€fraud,€deceptive€tradeÏpractices,€purveying€child€pornography€and€other€illegal€materials,€andÏsolicitation€of€sex€with€minors.€ÌÌÌÌÌà@ ìàThe€Elder€Abuse€Unit€ˆÌÌ̀€€€€The€Elder€Abuse€Unit€represents€the€State€in€cases€of€physical€abuseÏand€financial€exploitation€of€the€elderly.€€€€ÌÐ à.ˆ,9 Ї̀€€€Staff€members€of€the€Prosecution€Section€also€supervise€four€specialÏinitiatives€devoted€to€the€prevention€of€crime€and€the€mitigation€of€itsÏeffects:€the€Violence€Against€Women€Program,€the€Youth€Mentor€Program,Ïòòóóthe€School€Violence€Awareness€Program,€and€the€Victims€Rights€Section.€€Ð x  Ѐ€ÌÌà@ˆˆìàViolence€Against€Women€ˆÌ̀€€€Under€the€Violence€Against€Women€Act€(VAWA)€the€Attorney€General'sÏOffice€received€a€grant€from€the€U.S.€Department€of€Justice€to€developÏstrategies€and€procedures€for€the€prevention€and€prosecution€of€domesticÏviolence.€€Using€funds€from€this€grant,€the€Attorney€General€maintains€aÏstaff€exclusively€devoted€to€combating€violence€against€women.€€AmongÏtheir€activities€are€the€following:€(1)€the€prosecution€of€those€chargedÏwith€domestic€violence,€(2)€the€presentation€of€educational€seminars€onÏdomestic€violence,€and€(3)€the€annual€sponsorship€ofò òó ó€a€memorial€ceremonyР؀  Ðfor€the€female€victims€of€domestic€violence€during€the€year.€€ÌÌÌòòóóà@<< ìàYouth€Mentor€ProgramˆÐ ø  Ð̀€€€The€Youth€Mentor€Program€offers€troubled€young€people€who€have€notÏyet€committed€a€violent€crime€an€alternative€to€the€juvenile€justiceÏsystem.€€They€are€put€in€contact€with€mentors€„„€in€most€cases€members€ofÏchurches€and€other€religious€groups€„„€who€offer€friendship,€advice,€andÏguidance€on€an€ongoing€basis.ÌÌÌÌà@ìàOffice€of€Victim€ServicesˆÌ̀€€€€The€Office€of€Victim€Services€routinely€informs€crime€victims€ofÏtheir€rights€under€the€Victims€Bill€of€Rights€and€also€of€the€servicesÏavailable€to€them.€€In€some€cases,€victims€are€entitled€to€restitutionÏand€compensation,€as€well€as€to€services€provided€by€other€StateÏagencies.€€Counselors€also€help€victims€follow€the€course€of€the€trial,Ïincluding€any€appeals€the€court€may€schedule.ÌÌÌÌà@0 0 ìàSchool€Violence€Awareness€ProgramˆÌ̀€€€€The€School€Violence€Awareness€Program€collects€data€on€schoolÏviolence€and€increases€public€awareness€of€this€problem€through€theÏdissemination€of€information;€mans€a€toll„free€line€to€receive€reports€ofÏviolent€incidents€on€school€grounds€and€to€advise€victims;€maintains€aÏresource€center€dedicated€to€the€prevention€of€school€violence;€keepsÏlines€of€communication€open€for€educators,€law€enforcement€officers,€andÏprosecutorial€offices;€and€gathers€information€on€gang€activity€and€itsÏeffect€on€schools.€€ÌÌÌÌà@´´!ìàòòThe€Civil€DivisionóóˆÐ ˆ,0*6 Ð̀€€€€As€the€law€firm€for€the€State€of€South€Carolina,€the€AttorneyÏGeneral's€Office€has€important€responsibilities€in€the€area€of€civil€lawÐ à.ˆ,9 Ðas€well€as€in€the€area€of€criminal€law.€€When€the€State€is€a€party€to€aÏlaw€suit,€either€as€plaintiff€or€defendant,€attorneys€in€this€divisionÏmay€represent€and€advise€the€State,€its€agencies,€and€its€officials€inÏcivil€lawsuits.Ì̀€€€€The€Civil€Division€of€the€Attorney€General's€Office€is€divided€intoÏfour€Sections:€The€Government€Litigation€Section,€the€Grievance€Section,Ïthe€Securities€Fraud€Section,€and€the€Sexually€Violent€Predatoròòóó€Section.Ð Ðx ÐÌÌà@0 0 ìàThe€Government€Litigation€SectionˆÌ̀€€€€The€Government€Litigation€Section€of€the€Civil€Division€representsÏthe€State€in€such€areas€as€constitutional€law,€extradition,€charitableÏtrusts,€election€law,€reapportionment,€annexation€and€incorporation,Ïcontracts,€unfair€trade€practices,€anti„trust€suits,€and€bankruptcies€andÏforeclosures€where€the€State€has€an€interest.€€€€ÌÌÌà@ ìàThe€Grievance€SectionˆÌ̀€€€€The€Grievance€Section€of€the€Civil€Division€investigates€andÏprosecutes€ethical€misconduct€complaints€against€lawyers€and€judges€whenÏauthorized€by€the€Commission€on€Lawyer€Conduct€and€Commission€on€JudicialÏConduct.€€ÌÌÌà@ÄÄìàThe€Securities€SectionˆÌ̀€€€€The€Securities€Section€assists€the€Attorney€General€in€carrying€outÏhis€duties€as€South€Carolina's€Securities€Commissioner.€€The€chief€goalÏof€the€Securities€Section€is€to€keep€South€Carolina€a€fair€and€freeÏmarketplace€for€the€trading€of€securities.̀€€€€In€pursuing€this€goal,€the€Section€does€the€following:€(1)Ïaggressively€enforces€the€South€Carolina€Uniform€Securities€Act€andÏinvestigates€individuals€and€firms€that€appear€to€have€violated€the€law;Ï(2)€screens€all€applicants€for€securities€licenses;€(3)€registers€allÏstock€brokers€and€brokerage€firms,€almost€all€investment€advisors,€andÏall€securities€offered€for€sale€in€the€state;€(4)€promotes€investorÏeducation€to€help€the€public€make€informed€decisions€and€avoid€fallingÏinto€the€hands€of€dishonest€brokers;€and€(5)€supports€an€equitable,Ïcompetitive,€and€efficient€securities€industry€that€contributes€to€theÏeconomic€health€of€the€state€and€its€citizens.ÌÌÌà@0 0 ìàSexually€Violent€Predator€SectionˆÌ̀€€€€In€1998,€the€Governor€signed€into€law€legislation€enabling€the€StateÏof€South€Carolina€to€commit€sexually€violent€predators€"who€requireÏinvoluntary€civil€commitment€in€a€secure€facility€for€long„term€control,Ïcare,€and€treatment."€€The€Sexually€Violent€Predator€Section€of€theÏAttorney€General's€Office€represents€the€State€in€these€commitmentÏproceedings€and€presents€the€case€for€commitment.ÌÌÌà@ä ä ìàòòInformation€Resources€DivisionóóˆÐ P-ø*7 Ðâ âÐ .À+8 Ѐ€€€€The€Information€Resources€Division€has€helped€the€Attorney€GeneralÏâ âput€his€ideas€into€practice€and€has€added€its€own€innovations€to€an€ever„¼expanding€menu€of€services.€€Since€1999,€this€Division€has€maintained€aÏwebsite€for€the€Attorney€General's€Officeòòóó.Ð °X ÐÌÌà@hh#ìàòòOnline€ServicesóóˆÐ ° ÐÌà@Ø Ø ìàSouth€Carolina€Registry€of€Missing€ChildrenˆÌ̀€€€€In€cooperation€with€the€State€Law€Enforcement€Division€(SLED),€theÏAttorney€General's€Office€helps€locate€these€lost€children€by€postingÏtheir€pictures€and€other€useful€information€in€a€statewide€registryÏavailable€on€the€Attorney€General's€website€(òòwww.scattorneygeneral.orgóó).€Ð € (  ÐThis€registry€records€where€the€missing€children€lived,€the€manner€ofÏtheir€disappearance,€their€date€of€birth,€and€their€current€ages.€€AÏmajority€of€those€on€the€current€list€were€under€six€years€old€when€theyÏwere€abducted.€€€€€€In€addition,€this€website€includes€a€link€to€theÏNational€Center€for€Missing€and€Exploited€Children€in€Virginia,€whichÏmaintains€a€database€of€information€about€missing€children€nationwide.€ÏAnyone€may€access€this€national€database€through€the€Attorney€General'sÏwebsite.€€€€€ÌÌÌà@ ìàSex€Offender€RegistryˆÌ̀€€€€In€order€to€ensure€the€safety€of€society's€most€vulnerable€members,Ïthe€Attorney€General's€Office,€in€cooperation€with€the€State€LawÏEnforcement€Division€(SLED),€has€posted€on€its€website€SLED's€statewideÏlist€of€convicted€sex€offenders.€€Anyone€seeking€information€on€theÏcurrent€residence€of€a€known€sex€offender€can€access€the€AttorneyÏGeneral's€website€and€search€by€name,€by€city,€by€county,€and€by€ZipÏCode.€€The€list€is€maintained€by€SLED€and€updated€frequently.€€ÌÌÌà@àà$ìàDeadbeat€DadsˆÌ€€Ì€€€€€Literally€tens€of€thousands€of€South€Carolina€parents€„„€theÏoverwhelming€majority€of€them€fathers€„„€are€hiding€out€to€avoid€payingÏchild€support,€often€leaving€their€abandoned€families€in€dire€straits.€ÏSince€1998,€The€Attorney€General's€Office,€in€cooperation€with€theÏDepartment€of€Social€Services,€has€maintained€on€its€website€a€gallery€ofÏthe€ten€"Deadbeat€Dads"€with€the€worst€non„payment€records.€€Each€sectionÏof€this€gallery€contains€a€photograph,€amount€in€arrears,€date€of€lastÏpayment,€and€number€of€children.€€ÌòòóóÌÌà@ìàòòPublic€Relations€DivisionóóˆÐ '¸$/ ÐÌ̀€€€€The€Public€Relations€Section€acts€as€a€liaison€between€the€AttorneyÏGeneral's€Office€and€its€various€constituencies,€which€include€theÏcitizens€of€South€Carolina,€members€of€the€General€Assembly€and€otherÏelected€officials,€representatives€of€the€media,€state€agencies,€andÏofficials€from€other€states€and€the€federal€government.Ì̀€€€€The€Division€includes€Constituent€Services€and€the€PublicÏInformation€Office.€Ð à.ˆ,9 ЇÌÑ€Ñà@<< ìàConstituent€ServicesˆÌ̀€€€€Staff€members€of€Constituent€Services€answer€correspondence€andÏtelephone€calls€concerning€the€Attorney€General's€Office€and€mattersÏunder€its€jurisdiction.€€Though€staff€members€are€not€empowered€to€giveÏlegal€advice€to€private€citizens,€they€are€permitted€to€send€out€copiesÏof€State€statutes€such€as€the€Lemon€Law,€the€Freedom€of€Information€Act,Ïand€firearms€legislation.̀€€€€It€is€the€responsibility€of€Constituent€Services€to€ensure€that€allÏinquiries€from€the€public€are€handled€in€a€courteous€and€efficientÏmanner.€€ÌÌÌÑ€Ñà@ ìàThe€Public€Information€OfficeˆÌ̀€€€€Public€Information€Office€staff€members€answer€inquiries€from€theÏgeneral€public€and€provide€assistance.€€They€also€schedule€pressÏconferences,€draft€and€send€out€press€releases,€and€otherwise€provide€theÏmedia€with€information€about€the€activities€of€the€Attorney€General€andÏmembers€of€his€staff.€€ÌÌÌÑ€Ñà@˜ ˜ ìàòòThe€Administrative€DivisionóóˆÐ Pø Ð̀€€€€The€Administrative€Division€provides€support€and€planning€servicesÏcritical€to€the€efficient€operation€of€the€Office.€€These€servicesÏinclude:€space€planning€and€construction,€resource€allocation,Ïcoordination€of€security,€and€building€services.€€The€Division€is€dividedÏinto€two€Sections€„„€Human€Resources€and€Support€Services.€€ÌÌÌà@hh#ìàHuman€ResourcesˆÌ̀€€€€This€Section€prepares€advertising€for€the€recruitment€of€newÏemployees,€manages€the€drug„testing€program,€processes€job€applications,Ïprovides€orientation€for€all€new€employees,€maintains€payroll€and€leaveÏrecords,€monitors€and€implements€salary€changes,€administers€benefits,Ïreceives€and€processes€mail,€coordinates€employee€relations,€logs€in€andÏdistributes€outside€correspondence,€manages€the€reception€center,€andÏperforms€other€duties€in€support€of€the€Attorney€General's€staff.ÌÌÌà@,,"ìàSupport€ServicesˆÌ̀€€€€Support€services€provides€the€Office€with€other€essential€services.€ÏThese€include€administration€of€the€Library,€Technical€Services,€and€theÏRecords€Section.̀€€€€Ìà0   àoà0ø $ $àThe€Daniel€R.€McLeod€Law€Library€„„€named€after€a€formerÐ  (H&1 ÐAttorney€General€„„€was€officially€established€in€1974€toÏorganize€the€research€materials€available€in€the€AttorneyÏGeneral's€Office.€€The€library€maintains€a€basic€collectionÏthat€includes€key€books€and€journals,€legislative€materials,Ïand€the€opinions€of€the€S.C.€Attorney€General€dating€back€toÏ1870.€€The€library€subscribes€to€the€most€important€andÏâ ârelevant€research€€tools,€including€the€òòS.E.€Reporteróó,€òòS.C.Ð .À+8 ÐÑÑâ âÑ8€ÂXXdÈXXdÈ8Ñâ âÑ8€ÂXXdÈXXdÈ8Ñâ âÑ8€ÂXXdÈXXdÈ8Ñâ âÑ  ÑReportsóó,€òòFederal€Reporteróó,€òòFederal€Supplementóó,€and€òòSupremeÐ X ÐCourt€Researchóó.Ð Èø$ø$ Ðâ âà0   àà0ø $ $à€€€In€addition,€online€research€is€available€to€all€OfficeÏattorneys€at€their€desks€and€has€replaced€subscriptions€to€theÏregional€journals€and€òòShepard's€Citationsóó.€€A€new€libraryÐ x  Ðmanagement€software€package€was€installed€during€FY€2000„2001.Ð ø$ø$ ÐÌà0   àoà0ø $ $àTechnical€Services€„„€includes€printing,€copying,€purchasingÐ Ðx Ðand€distributing€of€office€supplies,€maintenance€and€repair€ofÏequipment,€relocation€of€staff,€and€mail€services.Ð ø$ø$ ÐÌà0   àoà0ø $ $àRecords€Section€„„€keeps€records€of€all€cases€handled€by€theÐ ð ˜  ÐAttorney€General's€staff,€opens€new€files,€closes€files,€andÏarchives€them.€Ð ø$ø$ ÐÌà@<< ìàòòThe€Finance€DivisionóóˆÐ ¸  ÐÌ̀€€€€The€Finance€Division€prepares€the€budget,€receives€and€disbursesÏfunds,€manages€the€cash€flow€of€the€Office,€and€prepare€applications€forÏgrants.̀Ìòòó󀀀€€The€staff€of€the€Finance€Division€solicits€grants€to€supportÐ ˆ0 Ðprograms€administered€by€the€Attorney€General's€Office.€€Such€grants€helpÏdefray€the€cost€of€key€services€that€benefit€the€people€of€SouthÏCarolina.ÌÌà@ ìàòòThe€Opinions€DivisionˆÐ p Ðóó̀€€€€One€of€the€most€important€functions€of€the€Attorney€General's€OfficeÏis€to€provide€legal€advice€to€the€Governor,€members€of€the€GeneralÏAssembly€and€other€public€officials.€€Often€this€advice€is€given€in€theÏform€of€a€written€opinion.€€These€opinions€fall€into€two€categories€„„Ïformal€and€informal.€€Formal€opinions€are€signed€by€the€Attorney€GeneralÏand€are€often€concerned€with€matters€of€significance€to€South€CaroliniansÏstatewide.€€Informal€opinions€are€signed€by€staff€members€of€the€OpinionsÏDivision€and€are€often€concerned€with€matters€of€local€significance.ÌÌÌà@ ìàòò7.óó€€òòOrganizational€Structureóó€ˆÐ Ð x' ÐÌòòóó̀€€€€The€Office€has€developed€a€hybrid€organizational€structure.€€ItsÏdivisions€and€subdivisions€are€based€on€actual€operations€rather€than€onÏan€abstract€model.€€Thus,€while€a€system€of€formal€reporting€is€in€placeÏfor€use€when€necessary,€interaction€is€often€informal€„„€based€on€theÏstrong€personal€relationships€that€exist€between€staff€members,€theirÏsupervisors,€the€Chief€of€Staff,€and€the€Attorney€General.€ÌÌÐ   (H&1 Ðà@ÄÄìàOrganizational€Chart€€ˆÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÌÐ  °X# Ðà@  &ìàò òPART€IIIó óˆÐ X ÐÌÌà@¤¤#ìàòò1.óó€€òòLeadershipóóˆÐ Ø€ ÐÌÌà0   àò ò1.à0ø $ $àHow€do€senior€leaders€set,€deploy,€and€communicateó ó:Ð0Øø$ø$ ÐÌà0   àÐ  $ $ Ðà0   à(a)€Short€and€long€term€direction?Ð  $ $ Ð̀€€€€The€Attorney€General€meets€periodically€with€his€Chief€of€Staff€andÏDivision€Directors€to€inform€them€of€both€his€short€and€long„term€goalsÏand€to€seek€their€advice€on€strategies€to€achieve€these€goals.€€TheseÏmeetings€are€frank€and€informal€„„€and€generally€end€with€everyoneÏpresent€charged€with€a€specific€task.Ì̀€€€€The€relevant€Division€Directors€then€hold€meetings€with€their€staffÏmembers,€explaining€the€Attorney€General's€goals€and€handing€out€specificÏassignments.€€€€€€€€€€€€Ì̀€€€€Because€the€Office€of€the€Attorney€General€is€a€multi„missionedÏagency,€it€is€difficult€to€formulate€long„term€direction€for€the€entireÏOffice.Ìà0   àÐ  $ $ Ðà0   à(b)€Performance€expectations?Ð  $ $ Ð̀€€€€Performance€expectations€are€specifically€covered€in€the€OfficeÏManual€and€in€the€regular€meetings€held€by€the€Attorney€General,€theÏChief€of€Staff,€and€Division€Directors€and€the€heads€of€Sections€andÏUnits.€€Senior€leaders€use€the€State€Employment€Performance€MeasurementÏSystem€(EPMS)€to€evaluate€employees€on€an€annual€basis.€€PerformanceÏgoals€are€set,€and€supervisors€grade€their€subordinates€on€the€basis€ofÏthese€goals.€€The€supervisor€and€subordinate€then€discuss€the€basis€forÏthe€grade€assigned.€ÌÌÌà0   à(c)€Organizational€values?Ð  $ $ Ð̀€€€€Senior€leaders€transmit€organizational€values€through€staffÏmeetings,€through€e„mail€messages,€the€intranet,€and€informalÏconversations€„„€particularly€in€the€last.€€Division€Directors€maintainÏan€open„door€policy€and€hold€frequent€one„on„one€conversations€withÏsubordinates€about€such€matters.Ì̀€€€More€than€anything,€the€values€of€the€Office€are€transmitted€byÏexample.€€Current€senior€leaders€„„€all€of€whom€are€hard„working,€honestÏand€responsible€„„€exemplify€the€values€of€the€community€at€large€and€theÏlegal€profession€in€particular€(see€discussion€above),€and€staff€membersÏare€therefore€inclined€to€behave€in€a€like€manner.€€ÌÌÌà0   à(d)€Empowerment€and€innovationÐ  $ $ Ð̀€€€€These€concepts€are€set,€deployed€and€communicated€through€the€sameÏchannels€discussed€above.€€In€addition,€senior€leaders€often€delegateÏauthority€to€subordinates€in€order€to€attain€Office€objectives.€€Ð h.,8 Ї€€€€€Also,€in€order€to€encourage€innovation€and€individual€initiative,Ïthe€Attorney€General's€Office€offers€the€Attorney€General's€Award€ofÏExcellence.€€Each€year€this€award€recognizes€the€outstanding€andÏinnovative€services€of€an€individual€staff€member.ÌÌÌà0   à(e)€Organizational€and€employee€learningÐ  $ $ Ð̀€€€€A€new€staff€member€receives€an€orientation€on€the€first€day€ofÏemployment.€€Then,€under€the€direction€of€the€Division€Director,€theÏstaff€member€receives€on„the„job„training€as€well€as€exposure€to€theÏculture€and€values€of€the€Office.€€For€attorneys€and€law€clerks,€thisÏincludes€training€in€WestLaw€and€LawBase.Ì̀€€€€Subsequently,€all€staff€members€are€encouraged€to€participate€inÏstate„offered€training€as€well€as€in„house€seminars€and€workshops€on€suchÏmatters€as€computer€software.ÌÌÌà0   à(f)€Ethical€behavior?€Ð  $ $ Ð̀€€€€In€addition€to€the€channels€already€defined€above,€the€Office€hasÏpresented€seminars€and€workshops€on€a€variety€of€subjects€that€sometimesÏincluded€a€discussion€of€ethical€questions.€€Junior€staff€members€areÏencouraged€to€attend€these€offerings,€usually€taught€by€senior€leaders.€ÏIn€addition,€all€attorneys€attend€three€mandatory€CLE's€in€the€ethics€ofÏthe€profession.€ÌÌÌà0   àò ò2.à0ø $ $àHow€do€senior€leaders€establish€and€promote€a€focus€onÐ ¨ Ðcustomers?Ð ø$ø$ Ð̀€€€€ó óÐ Ðx  Ѐ€€€€The€Office€of€the€Attorney€General€inherits€several€constituenciesÏsimply€by€existing€„„€the€people€of€the€state,€who€expect€to€be€protectedÏby€fair€administration€of€the€law;€victims,€who€demand€justice€for€theÏcrimes€committed€against€them;€the€solicitors,€whose€hard„won€victoriesÏare€appealed€by€convicted€offenders;€and€the€law€enforcement€officers€whoÏbring€offenders€to€the€bar€of€justice.€€All€of€these€customers€need€notÏbe€solicited.€€They€come€to€the€Attorney€General's€Office€because€itÏexists€to€serve€them.Ì̀€€€The€role€of€senior€leaders€in€focusing€on€customers€is€to€instill€inÏstaff€members€a€sense€of€dedicated€service.€€This€is€done€through€dailyÏcommunication,€formal€and€informal.€€They€also€use€Constituent€ServicesÏas€a€means€of€gauging€the€success€or€failure€to€render€service€diligentlyÏand€effectively.ÌÌÌà0   àò ò3.à0ø $ $àWhat€key€performance€measures€are€regularly€reviewed€by€yourÐ @)è&1 Ðsenior€leaders?Ð ø$ø$ Ðó ó̀€€€€€Using€LawBase,€senior€leaders€monitor€all€cases€undertaken€by€theirÏDivision€„„€paying€particular€attention€to€the€ratio€of€cases„opened€toÏcases„closed,€amount€of€time€between€opening€and€closing,€generation€ofÏreports,€comparative€analysis,€feedback€from€the€general€public,€and€theÐ @.è+7 Ðoutcomes€of€cases.€€In€some€instances,€senior€leaders€measure€theÏperformance€of€their€Division€or€Section€or€Unit€against€the€performanceÏof€offices€in€other€states.ÌÌÌà0   àò ò4.à0ø $ $àHow€do€senior€leaders€use€organizational€performance€reviewÐ @è Ðfindings€and€employee€feedback€to€improve€their€own€leadershipÏeffectiveness€and€the€effectiveness€of€management€throughoutÏthe€organization?ó óÐ ¸ø$ø$ Ð̀€€€€Senior€leaders,€in€reviewing€the€effectiveness€of€their€employeesÏthrough€organizational€review€and€employee€feedback,€are€also€evaluatingÏtheir€own€effectiveness.€€In€devising€strategies€to€improve€theÏperformance€of€their€Division,€Section,€or€Unit,€they€inevitably€testÏtheir€own€leadership€skills.€€The€most€effective€senior€leaders€areÏlikely€to€be€self„critical,€self„analyzing,€and€self„improving€„„€andÏtheir€success€or€failure€is€measured€by€the€degree€to€which€they€acceptÏresponsibility€for€shortcomings€of€their€unit€and€spend€greater€timeÏmotivating€subordinates,€correcting€weaknesses€in€operational€procedures,Ïand€devising€innovative€solutions€to€existing€problems.€€It€is€difficultÏto€measure€the€impact€of€such€subjective€self„criticism€on€the€behaviorÏof€the€senior€leadership.ÌÌÌà0   àò ò5.à0ø $ $àHow€does€the€organization€address€the€current€and€potentialÐ ¸` Ðimpact€on€the€public€of€its€products,€programs,€services,Ïfacilities,€and€operations,€including€associated€risks?ó óИ@ø$ø$ Ð̀€€€€The€most€obvious€tool€for€addressing€the€impact€of€the€Office€on€theÏpublic€is€the€Constituent€Services€unit,€which€processes€all€calls,Ïcorrespondence,€and€e„mail€referred€to€it€by€the€Administrative€Division.€ÏÌ̀€€€€In€addition,€the€Public€Information€staff€sends€out€frequent€pressÏreleases€to€newspapers,€TV€stations,€and€radio€stations€statewide.€€InÏturn,€this€staff€receives€feedback€from€the€media,€who€are€constantlyÏcontacting€the€Office€and€raising€questions€on€behalf€of€the€public.Ì̀€€€€Finally,€the€Office€maintains€its€own€homepage,€which€contains€aÏwealth€of€information€for€the€public.€€According€to€the€InformationÏResources€Division,€the€number€of€hits€on€the€site€exceeds€10,000€perÏday.€€€€€€Ì̀€€€€It€is€important€to€note€here€that,€in€a€very€real€sense,€the€publicÏand€the€customer€are€one€and€the€same€constituency.€€So€the€Office€isÏespecially€interested€in€public€awareness€and€makes€a€special€effort€toÏkeep€the€public€apprised€of€its€activities.ÌÌ̀à0   àò ò6.à0ø $ $àHow€does€senior€leadership€set€and€communicate€keyÐ ¸)`'1 Ðorganizational€priorities€for€improvement?ó óШ*P(2ø$ø$ Ð̀€€€€Such€communication€takes€place€daily€in€the€frequent€interactionÏbetween€senior€leaders€and€individual€staff€members,€in€regular€staffÏmeetings,€and€in€the€occasional€informal€get„togethers€called€by€theÏAttorney€General€to€which€the€entire€staff€is€invited.€€€€€€€€€€€€€€Ð ¸.`,7 Ї€€€€€In€addition,€the€intranet€serves€as€a€daily,€hourly€means€ofÏcommunicating€priorities;€and€staff€members€are€likely€to€check€their€e„¼mail€many€times€during€the€day€to€receive€these€kinds€of€communications.ÌÌÌÌà0   àò ò7.à0ø $ $àHow€does€senior€leadership€and€the€agency€actively€support€andÐ ° Ðstrengthen€the€community?€€Include€how€you€identify€andÏdetermine€areas€of€emphasis.Ð ø$ø$ Ðó ó̀€€€€Because€the€Attorney€General's€Office€is€an€agency€of€stateÏgovernment,€by€definition€its€activities€serve€and€strengthen€theÏcommunity.€€In€addition€to€fulfilling€its€core€duties,€however,€theÏOffice€sponsors€special€projects€designed€to€serve€community€interests.€ÏHere€are€several€examples:ÌÌà0   àoà0ø $ $àThe€Office€offers€seminars€on€ethics,€domestic€violence,Ð Pø  Ðsecurities€fraud,€insurance€fraud,€and€other€areas.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€Office€sponsors€recognition€programs€intended€to€strengthenÐ ¨P Ðthe€community.€€Thus€the€Father€of€the€Year€Award€is€designedÏto€strengthen€the€family€and€the€Law€Enforcement€Officer€of€theÏYear€Award€is€designed€to€solidify€community€support€for€lawÏenforcement€agencies.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€two€mentor€programs€the€Office€sponsors€address€the€problemÐ X Ðof€single„family€parents€and€lend€a€helping€hand€to€troubledÏyouth.Ð ø$ø$ ÐÌà0   àoà0ø $ $àStaff€members€are€urged€to€support€the€United€Way,€and€everyÐ x  Ðyear€the€Office€has€exceeded€its€quota.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€Office€has€developed€a€number€of€public€informationÐ Ðx  Ðbrochures€that€are€routinely€sent€to€those€who€request€them.€Ð ø$ø$ ÐÌà0   àoà0ø $ $àMuch€of€the€information€on€the€Attorney€General's€website€isÐ (Ð# Ðdesigned€to€strengthen€as€well€as€inform€the€community.Ð ø$ø$ Ѐ€Ì€€€€€Ì€€€€€€Senior€leaders€identify€areas€of€emphasis.€€For€example,€theÏAttorney€General€himself€established€the€mentor€programs,€and€DivisionÏDirectors€and€Section€heads€have€initiated€seminars€and€supervised€theÏpreparation€of€brochures.€€In€order€to€promote€these€initiatives,€leadersÏconsult€with€Public€Information,€Constituent€Services,€and€InformationÏResources.€€€€ÌÌÌÌà@ìàòò2.óó€€òòStrategic€Planningó󀀀ˆÐ P(ø%0 Ѐ€€€€à0 ø à€€€€€€€€€€€€€€€€€€€€€€€€Ð)À&1ø$ø$ ÐÌà0   àò ò1.à0ø $ $àWhat€is€your€Strategic€Planning€process,€includingÐ ¨*P(3 Ðparticipants,€and€how€does€it€account€for:ó óИ+@)4ø$ø$ ÐÌÌà0   à(a)€€Customer€needs€and€expectations?Ð  $ $ ÐÐ à.ˆ,8 Ѐ€€€€€The€Office€addresses€not€only€those€customer€needs€that€are€ongoingÏand€constant,€but€also€those€that€the€customer€may€encounter€in€theÏfuture€and€hence€come€to€expect€at€some€later€date.€€The€former€areÏaddressed€in€the€manner€already€outlined€„„€through€personalÏrelationships,€staff€meetings,€the€intranet,€and€other€avenues€ofÏcommunication.€€The€latter€are€often€addressed€in€a€more€elaborate€andÏcomprehensive€way.Ì̀€€€€For€example,€the€Attorney€General€noted€that€gangs€in€the€state€hadÏgrown€to€such€proportions€that€they€posed€a€clear€and€present€danger€toÏcommunities€throughout€the€state€„„€a€new€problem€demanding€newÏsolutions.Ì̀€€€€In€order€to€address€this€emerging€threat€to€peace€and€order,€theÏAttorney€General€appointed€a€statewide€task€force€to€examine€theÏphenomenon€and€come€up€with€a€strategic€plan€to€counteract€gang€activity.€ÏThe€task€force,€composed€of€leaders€from€all€relevant€areas€of€society,Ïmet€and€drafted€a€comprehensive€plan€to€confront€these€gangs.€€Then€theÏtask€force€was€disbanded,€and€the€office,€through€its€usual€channels,Ïbegan€strategic€planning€to€implement€the€recommendations€of€the€taskÏforce.€€€€€€€€€€€Ì€€€€€€€Ì€€€€€€Ìà0   à(b)€€Financial,€societal€and€other€risks?Ð  $ $ Ð̀€€€€Since€the€Attorney€General's€Office€is€not€a€private€for„profitÏcorporation,€its€financial€risks€are€not€precisely€analogous€to€thoseÏincurred€in€the€business€world.€€However,€at€the€end€of€FY€2000„2001,€theÏOffice€was€confronted€with€a€mandate€to€reduce€the€budget€severely.€€TheÏpossibility€of€such€cuts€is€the€nearest€thing€in€government€to€financialÏrisk.Ì̀€€€€When€the€Office€received€this€mandate,€it€initiated€a€series€ofÏmeetings€between€and€among€managers€at€every€level.€€During€theseÏmeetings,€managers€identified€areas€for€potential€reductions,€includingÏthe€elimination€of€some€staff€positions.€€The€managers€„„€the€Chief€ofÏStaff,€the€Chief€Financial€Officer,€Division€Directors,€Sections€and€UnitÏheads€„„€then€took€these€tentative€cuts€to€the€relevant€staff€and€askedÏfor€input.€€Ì̀€€€€After€proposed€cuts€were€approved€and€implemented,€the€FinanceÏDivision€and€all€managers€continued€their€projecting,€monitoring,€€andÏcomparing€(with€previous€years)€to€ensure€that€the€Office€remained€withinÏthe€budget.€€As€a€consequence€of€this€process,€mid„course€correctionsÏhave€been€made.ÌÌÌà0   à(c)€€Human€resources€capabilities€and€needs?Ð  $ $ Ð̀€€€€Division€Directors€and€Section€heads,€in€conjunction€with€the€ChiefÏof€Staff€and€the€Finance€Director,€who€serves€as€the€chief€financialÏofficer,€determine€personnel€needs€after€defining€their€goals€for€theÏfuture.€€While€at€present€some€of€those€goals€have€been€placed€on€hold€asÏthe€result€of€budget€constraints,€Division€and€Section€managers€haveÏalready€projected€future€needs,€based€on€their€vision€of€the€future.€€Ì̀€€€€For€example,€the€Criminal€Division€envisions€adding€environmentalÏcrimes€to€the€list€of€offenses€under€the€jurisdiction€of€the€Grand€JuryÐ à.ˆ,9 Ðand€expanding€its€staff€to€reduce€the€case€load€of€all€attorneys,€therebyÏenabling€the€Division€to€dispose€of€cases€in€a€more€timely€fashion.€€TheÏfulfillment€of€these€goals€would€require€the€addition€of€3„5€newÏattorneys€to€the€staff.Ì̀€€€So€the€need€for€additional€human€resources€is€one€factor€inÏdeveloping€a€strategic€plan€to€reach€the€long„term€goals€proposed€by€theÏleadership.ÌÌÌà0   à(d)€€Operational€capabilities€and€needs?Ð  $ $ Ð̀€€€€This€area€is€the€special€responsibility€of€the€Divisions€of€FinanceÏand€Administration.€€However,€such€capabilities€and€needs€can€only€beÏaddressed€once€the€strategic€plan€for€the€entire€OfficeÌis€at€least€on€the€drawing€board.€€Thus,€when€identifying€futureÏpersonnel€needs,€the€Directors€of€Finance€and€Administration€take€theirÏlead€from€the€Attorney€General,€the€Chief€of€Staff,€and€the€otherÏDivision€Directors.€€However,€in€the€final€analysis,€they€must€determineÏif€the€human€resources€can€be€made€available€to€realize€the€goalsÏproposed€by€the€rest€of€the€Office.€ÌÌÌà0   à(e)€Supplies/contract/partner€capabilities€and€needs?Ð  $ $ Ð̀€€€€These€are€determined€jointly€by€the€Directors€and€staff€of€theÏAdministration€and€Finance€Divisions,€in€consultation€with€other€segmentsÏof€the€organization.ÌÌÌà0   àò ò2.à0ø $ $àHow€do€you€develop€and€track€action€plans€that€address€your€keyÐ Èp Ðstrategic€objectives?ó óи`ø$ø$ Ð̀€€€€As€already€noted,€action€plans€are€developed€and€monitored€throughÏthe€informal€exchange€of€ideas€between€and€among€staff€members€andÏthrough€the€various€meetings€that€are€constantly€in€progress.̀̀€€€€Since€the€major€mission€of€the€Attorney€General's€Office€isÏlitigation,€the€best€tracking€device€is€the€new€LawBase€software,€whichÏmonitors€work€case„by„case,€allowing€Division€and€Section€managers€toÏdetermine€the€status€of€every€legal€action€under€their€jurisdiction€atÏany€given€moment€during€the€day.Ì̀€€€€The€Records€Section,€using€their€own€software,€can€likewise€trackÏthe€progress€for€all€litigation,€albeit€by€a€slower€process.€€Currently,Ïboth€systems€are€in€use,€though,€as€attorneys€and€Division€DirectorsÏbecome€more€familiar€with€LawBase,€they€are€less€likely€to€seekÏinformation€from€the€Records€Section.Ì̀€€€€Action€plans€unrelated€to€litigation€are€monitored€through€meetings,Ïthe€intranet,€and€through€one„on„one€encounters.€€€€€Ì€€à0   àЀ*((3 $ $ ÐÌà0   àò ò3.à0ø $ $àHow€do€you€communicate€and€deploy€your€strategic€objectives,Ð ,¸)5 Ðaction€plans,€and€performance€measures?ó óÐ-¨*6ø$ø$ Ðâ âÐ ð-˜+7 Ѐ€€€€The€Office€communicates€and€deploys€its€strategic€objectives,€actionÏâ âplans,€and€performance€measures€through€all€avenues€of€communicationÏdefined€above:€one„on„one€discussions,€meetings,€special€task€forces,€theÏintranet,€the€daily€news€summaries,€and€the€Attorney€General's€website.ÌÌÌÌà@´´!ìàòò3.óó€€òòCustomer€FocusóóˆÐ Ðx ÐÌÌà0   àò ò1.à0ø $ $àIdentify€key€customers€and€stakeholdersó ó.Ð( Ð ø$ø$ Ð̀€€€€As€noted€above,€the€outside€customers€of€the€Attorney€General'sÏOffice€are:€the€citizens€of€South€Carolina;€agencies€of€the€StateÏgovernment;€members€of€the€S.C.€General€Assembly;€local€and€countyÏofficials;€law€enforcement€and€judiciary€officers;€and€the€local,€state,Ïand€national€press.Ì̀€€€€Some€of€the€Divisions€within€the€Office€provide€most€of€theirÏservices€to€other€areas€of€the€organization€„„€for€example,€theÏAdministration€Division.ÌÌÌà0   àò ò2.à0ø $ $àHow€do€you€determine€who€your€customers€are€and€what€are€theirÐ x  Ðkey€requirements?Ð ø$ø$ Ðó ó̀€€€€€As€already€noted,€the€Attorney€General's€Office€„„€an€ongoingÏagency€of€the€State€of€South€Carolina€„„€acquires€most€of€its€customersÏas€a€direct€consequence€of€its€role€as€defined€by€the€South€CarolinaÏConstitution,€the€courts,€and€the€General€Assembly.€€Its€primaryÏfunction,€that€of€litigation,€is€predetermined€by€the€very€existence€ofÏthe€judicial€system€„„€and€so€are€its€customers.Ì̀€€€€However,€the€Attorney€General€has,€on€occasion,€reached€out€to€newÏcustomers€in€his€desire€to€extend€the€benefits€of€the€Office.€€Thus€heÏhas€entered€into€civil€litigation€with€a€number€of€corporations€who€haveÏexploited€citizens€through€the€restriction€of€free€trade€and€fraudulentÏbusiness€practices.€€In€such€suits,€a€specific€€cohort€within€the€stateÏbecomes€a€new€and€temporary€customer€of€the€Office€„„€for€example,Ïparents€who€have€had€to€pay€artificially€high€prices€for€toys€or€heartÏpatients€who€are€the€victims€of€price€fixing.ÌÌÌà0   àò ò3.à0ø $ $àHow€do€you€keep€your€listening€and€learning€methods€currentÐ h$"+ Ðwith€changing€customer/business€needs?Ð ø$ø$ Ðó ó̀€€€€Over€the€past€several€years,€this€goal€has€been€accomplished€throughÏa€highly€creative€Information€Resources€Division.€€Keyed€to€the€latestÏtechnology,€the€Division€Director€and€her€staff€have€promoted€innovationsÏthat€have€vastly€expanded€the€capabilities€of€the€Office€to€reach€andÏservice€its€customers.€€The€introduction€of€the€website,€the€developmentÏand€improvement€of€the€intranet,€and€the€installation€and€implementationÏof€LawBase€and€other€databases€have€transformed€the€mission€of€theÏOffice.€€In€the€past€year,€the€Dan€McLeod€Law€Library€has€dropped€many€ofÏperiodical€subscriptions€and€is€now€offering€the€same€publicationsÏonline.ÌÐ à.ˆ,8 Ѐ€€€And€the€Division€is€currently€considering€the€feasibility€of€evenÏmore€creative€uses€of€new€technologies.€€It€is€in€this€direction€that€theÏOffice€looks€in€keeping€its€methods€for€reaching€customers€current€andÏeffective.ÌÌÌà0   àò ò4.à0ø $ $àHow€do€you€use€information€from€customers/stakeholders€toÐ ° Ðimprove€services€or€programs.ó óÐø ø$ø$ Ð̀€€€€The€Office€receives€feedback€primarily€through€the€ConstituentÏServices€Unit,€which€receives,€analyzes,€and€answers€e„mail,€letters,€andÏtelephone€calls,€then€reports€important€trends€to€the€Division€Director,Ïwho,€in€turn,€passes€this€information€along€to€the€Chief€of€Staff,ÏAttorney€General,€and€any€Division€or€Section€manager€involved.€€If€aÏproblem€has€been€identified,€the€relevant€managers€discuss€the€matterÏand,€if€necessary,€develop€a€strategy€to€find€a€solution.€€ÌÌÌà0   àò ò5.à0ø $ $àHow€do€you€measure€customer/stakeholder€satisfaction?ó óи`ø$ø$ Ð̀€€€€Since€the€agency€is€the€State's€law€office,€customer/stakeholderÏsatisfaction€is€measured€primarily€through€the€analysis€of€case€loads€„„Ïnumber€of€cases€opened,€number€of€cases€litigated,€number€of€casesÏresolved,€number€of€successful€outcomes.€€Ì€€€€€In€addition,€satisfaction€is€measured€through€information€collectedÏand€analyzed€by€Constituent€Services.€€Though€not€statisticallyÏsignificant,€the€information€provided€by€this€Section€enables€leaders€toÏpinpoint€specific€problems€and€strengths.ÌÌÌÐ  @è Ðà0   àò ò6.à0ø $ $àHow€do€you€build€positive€relations€with€customers€andÐ X Ðstockholders?€€Indicate€any€key€distinctions€between€differentÏcustomer€groups.ó óÐ8àø$ø$ Ð̀€€€€The€office€builds€positive€relations€with€customers€through€aÏvariety€of€strategies:ÌÌà0   àoà0ø $ $àthrough€press€releases€that€report€on€the€activities€of€theÐ Hð ÐOffice;Ð ø$ø$ ÐÌà0   àoà0ø $ $àthrough€the€Attorney€General's€website;Р H ø$ø$ ÐÌà0   àoà0ø $ $àthrough€the€activities€of€Constituent€Services;Ð0 Ø ø$ø$ ÐÌà0   àoà0ø $ $àthrough€the€preparation€and€distribution€of€informationÐ À h  Ðbrochures;Ð ø$ø$ ÐÌà0   àoà0ø $ $àthrough€the€sponsorship€of€such€programs€as€the€DomesticÐ À  ÐViolence€Awareness€Program,€the€Father€of€the€Year€Award,€andÏthe€Law€Enforcement€Officer€of€the€Years€Awards;Ð ø$ø$ ÐÌà0   àoà0ø $ $àthrough€speeches€and€personal€appearances€by€the€AttorneyÐ 8à ÐGeneral€and€staff€members;Ð ø$ø$ ÐÌà0   àoà0ø $ $àand€through€the€success€of€our€attorneys€in€courts€of€law.А8ø$ø$ Ð̀€€€€Clearly,€the€victims€of€crimes€are€customers€separate€and€distinctÏfrom€the€people€of€South€Carolina.€€While€the€public€at€large€isÏadversely€affected€by€every€crime€committed€in€the€state,€the€pain€isÏremote,€almost€abstract€in€nature.€€On€the€other€hand,€victims€experienceÏharsh€and€immediate€pain€and€must€be€served€in€an€entirely€different€way.€ÏÌ̀€€€€The€same€is€true€of€troubled€youngsters€and€their€families€„„Ïeffectively€served€by€the€Office's€two€mentor€programs.€€TheÏrelationships€of€these€latter€groups€are€highly€personal€„„requiringÏtact,€compassion,€and€one„on„one€attention.ÌÌÌà@\ \ ìàòò4.óó€€òòInformation€and€AnalysisˆÐ H!ð' ÐÌÌóóà0   àò ò1.à0ø $ $àHow€do€you€decide€which€operations,€processes,€and€systems€toÐ  #H!* Ðmeasure?ó óА$8"+ø$ø$ Ð̀€€€€The€main€question€we€ask€in€determining€what€and€what€not€to€measureÏis€the€degree€to€which€deficiencies€are€unlikely€to€show€up€any€otherÏway.Ì̀€€€€For€example,€the€Administration€Division€deals€primarily€(though€notÏexclusively)€with€internal€customers.€€If€staff€members€don't€performÏtheir€duties€in€an€efficient€and€timely€fashion€„„€if€they€don't€supplyÏother€offices€with€paper,€or€oversee€the€repair€of€broken€machines,€orÏchange€computer€toner€„„€they€hear€about€it€immediately.€€Ì̀€€€€On€the€other€hand,€without€monitoring€and€measurement,€theÏmishandling€of€a€law€case€„„€among€thousands€processed€during€any€Ô_ÔgivenÐ à.ˆ,8 Ðyear€„„€might€not€be€evident.€€So€we€measure€this€area€of€responsibility,Ïwhich,€coincidentally,€is€our€primary€service€to€our€customers.ÌÌà0   àò ò2.à0ø $ $àHow€do€you€ensure€data€quality,€reliability,€completeness€andÐ °X Ðavailability€for€decision„making?ó óРHø$ø$ Ð̀€€€€At€present,€some€staff€members€have€not€yet€mastered€the€new€Ô_ÔLawBaseÔ_ÔÏsystem,€which€is€designed€to€monitor€progress€on€cases€at€every€step€ofÏthe€way.€€As€soon€as€everyone€learns€the€system,€it€will€provide€us€withÏdata€of€the€highest€quality,€reliability,€completeness€and€availabilityÏthat€any€technology€can€currently€offer.€€Most€know€and€use€it€already.€Ì̀€€€Presently,€the€Information€Resources€Division€is€supervising€theÏchange„over€from€one€system€to€another€and€will€continue€to€monitor€theÏoperation€of€the€system,€as€will€the€Directors€of€relevant€Divisions.ÌÌÌà0   àò ò3.à0ø $ $àHow€do€you€use€data€information€analysis€to€provide€effectiveÐ ð˜  Ðsupport€for€decision„making?ó óÐàˆø$ø$ ÐÌ̀€€€€The€analysis€of€data€information€by€managers€of€Divisions€andÏSections€is€brought€to€strategic€planning€meetings€and€considered€by€theÏleadership,€which€makes€decisions€based€on€these€analyses.€€The€bestÏexample€of€this€process€is€the€manner€in€which€the€Office€confronted€theÏnecessity€to€cut€the€budget€by€almost€$1€million.€€In€this€deliberation,Ïdata€analysis€played€a€key€role€in€€determining€where€to€make€cuts.€€ÌÌÌà0   àò ò4.à0ø $ $àHow€do€you€select€and€use€comparison€data?РHø$ø$ ÐÌ̀€€€€ó óThe€first€data€we€often€choose€for€comparison€are€the€past€recordsÐ p  Ðof€the€Attorney€General's€Office.€€However,€only€recent€years€areÏrelevant,€since€times€change,€populations€increase,€and€theÏresponsibilities€of€the€Office€expand.Ì̀€€€€But€we€also€compare€our€performance€with€that€of€the€offices€ofÏother€state€attorneys€general.€€For€example,€the€Insurance€Fraud€SectionÏof€our€Office€prosecuted€423€cases€during€FY€2000„2001.€€€Only€Florida,Ïwith€688€prosecutions,€posted€a€higher€number€„„€and€Florida€has€aÏpopulation€of€over€15€million,€while€South€Carolina's€population€is€underÏ4€million.€€In€fact,€we€led€the€nation€in€increased€prosecution,€with€355Ïpercent.€€In€addition,€the€South€Carolina€Attorney€General's€Office€beganÏto€combat€insurance€fraud€through€civil€actions,€ranking€third,€behindÏNew€Jersey€and€New€York,€in€number€of€suits€filed.€€Ì̀€€€€As€a€result€of€this€analysis,€in€October€of€2000,€the€AttorneyÏGeneral€announced€three€new€statutory€proposals€designed€to€further€curbÏthis€widespread€crime,€which€costs€South€Carolinians€$1,000€in€out„of„¼pocket€expenses€every€year.̀€€€€ÌÌòòà@´´!ìà5.€Human€ResourcesóóˆÐ -¨*5 ЀÌÐ .8,7 Ðà0   àò ò1.à0ø $ $àHow€do€you€and€your€managers/supervisors€encourage€and€motivateÐ X Ðemployees€(formally€and/or€informally)€to€develop€and€utilizeÏtheir€full€potential?ó óÐ8àø$ø$ Ð̀€€€€€€The€Office€and€senior€staff€members€motivate€employees€in€severalÏways,€both€formal€and€informal:ÌÌà@„„'ìàFormalˆÌÌà0   àoà0ø $ $àAnnually,€the€Office€presents€the€Attorney€General's€Award€ofÐ Ø €  ÐExcellence€to€the€staff€member€who€has€contributed€most€to€theÏsuccess€of€the€organization.€€Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€Office€also€conducts€an€Employee€Recognition€Program€forÐ ø    Ðthe€purpose€of€honoring€staff€members€for€lengthy€service.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€State's€system€of€merit€pay€also€provides€an€incentive€forÐ Pø  Ðstaff€members€to€utilize€and€achieve€their€full€potential.Ð ø$ø$ ÐÌà@  &ìàInformalˆÌÌà0   àoà0ø $ $àA€system€to€funnel€employee€suggestions€to€management€and€anÐ 8à Ðopen„door€policy€at€every€level€of€the€organization€giveÏemployees€the€sense€that€they€are€an€important€part€of€theÏdecision„making€process.Ð ø$ø$ ÐÌà0   àoà0ø $ $àFrom€time€to€time,€the€Attorney€General€has€sponsoredÐ  È Ðgatherings€at€which€refreshments€are€served€and€staff€membersÏhave€informal€access€to€the€Attorney€General€or€the€Chief€ofÏStaff.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€Office€occasionally€plans€social€gatherings€outside€theÐ ° ÐOffice€„„€dinner€at€a€restaurant€or€a€softball€game.Ð ø$ø$ ÐÌà0   àoà0ø $ $àThe€Ô_ÔintranetÔ_Ԁkeeps€employees€informed€of€important€happeningsÐ `" Ðin€the€lives€of€their€fellow€staff€members€„„€weddings,€births,Ïdeaths,€and€funerals.Ð ø$ø$ ÐÌÌà0   àò ò2.à0ø $ $àHow€do€you€identify€and€address€key€developmental€and€trainingÐ H!ð' Ðneeds,€including€job€skills€training,€performance€excellenceÏtraining,€diversity€training,€€management/leadershipÏdevelopment,€new€employee€orientation€and€safety€training?Ð ø$ø$ Ð̀€€€€ó óTraining€needs€for€the€entire€office€are€generally€identified€by€theÐ ø% #, ÐAdministration€Division,€which€also€arranges€for€a€training€site,€anÏinstructor,€and€any€equipment€necessary.€€For€example,€when€the€OfficeÏswitched€from€one€computer€software€to€another,€virtually€the€entireÏstaff€had€to€be€re„trained.€€The€Administration€Division€arranged€for€anÏinstructor,€scheduled€training€sessions,€and€made€certain€that€computersÏwere€available.€€In€this€instance,€the€training€was€mandatory.Ì̀€€€€Taking€advantage€of€the€fact€that€a€former€college€English€teacherÏhad€joined€the€staff€of€the€Public€Information€office,€the€AdministrationÏDivision€asked€him€to€offer€an€optional€course€in€grammar€and€language€inÏorder€to€improve€the€communication€skills€of€Office€employees.Ð ¸.`,7 ÐÔ_ԇ€€€€€While€the€Office€sponsors€no€formal€diversity€training,€every€newÏemployee€is€briefed€on€our€non„discriminatory€policy€in€matters€of€race,Ïgender,€and€disability.€€This€policy€is€specifically€affirmed€in€theÏOffice€Manual€and€reflected€in€the€organizational€structure.€€ForÏexample,€of€the€six€divisions,€three€are€headed€by€women€„„€and€one€by€aÏminority€woman.€€Ì€€€€€€Ì€€€€€Management/leadership€training€generally€takes€place€one„on„one.€ÏWhen€a€staff€member€takes€on€new€managerial€duties€or€is€promoted€to€headÏa€Division€or€Section,€a€senior€staff€member€with€administrativeÏexperience€serves€as€a€mentor,€monitoring€the€new€manager€and€his€or€herÏnew€area€of€responsibility,€making€suggestions,€and€leaving€the€door€openÏfor€questions.€€Ì̀€€€€Agency€attorneys€attend€professional€seminars€and€workshops,€theÏsame€as€those€attended€by€private€attorneys.€Ì̀€€€€Finally,€orientation€for€new€staff€members€is€conducted€by€theÏAdministration€Division.€€This€one„day€program€includes€information€onÏsuch€matters€as€the€Office€handbook,€benefits,€business€hours,€leaveÏpolicy,€pay€policies,€and€the€ethic€of€the€Office.̀€€Ð h.,/ Їà0   àò ò3.à0ø $ $àHow€does€your€employee€performance€management€system,€includingÐ X Ðfeedback€to€and€from€employees,€support€high€performance?ó óÐHðø$ø$ Ð̀€€€€First,€as€noted€in€Part€1€of€Category€5,€our€management€systemÏencourages€staff€members€to€regard€themselves€as€part€of€a€friendly€team,Ïa€community€in€which€they€are€able€to€express€their€own€ideas€andÏidentity€while€working€for€the€common€goals€of€the€Office€and€itsÏcustomers.€€Ì̀€€€€Second,€the€informal€but€persistent€oversight€of€management€and€theÏOffice's€various€monitoring€systems€allow€the€employee€to€feel€relativelyÏunconstrained,€yet€always€under€the€watchful€eye€of€a€concernedÏauthority.€€Staffers€don't€feel€that€supervisors€are€over„managing€theirÏactivities;€neither€do€staffers€believe€that€what€they€are€doing€goesÏunnoticed€or€unappreciated.ÌÌÌà0   àò ò4.à0ø $ $àWhat€formal€and/or€informal€assessment€methods€and€measures€doÐ Hð Ðyou€use€to€determine€employee€well€being,€satisfaction,€andÏmotivation?ó óÐ(Ðø$ø$ Ð̀€€€€In€virtually€all€cases,€the€supervisor€maintains€close€contact€withÏstaff€members€and€hence€can€pick€up€any€signs€of€dissatisfaction,€as€wellÏas€any€deficiency€of€motivation.€€A€more€formal€objective€measure€ofÏemployee€satisfaction€is€the€retention€rate€„„€or,€more€precisely,€theÏnumber€of€staff€members€who€have€voluntarily€left€the€Office€to€findÏemployment€elsewhere,€as€opposed€to€those€who€were€terminated€for€oneÏreason€or€another.Ì̀€€€€€Here€a€temporarily€abandoned€questionnaire€(see€below,€7,1)€mightÏat€some€point€prove€useful,€particularly€if€sent€to€those€who,€of€theirÏown€accord,€left€the€agency.ÌÌÌà0   àò ò5.à0ø $ $àHow€do€you€maintain€a€safe€and€healthy€work€environment?ó óÐ8"à"ø$ø$ Ð̀€€€€The€Administration€Division€is€responsible€for€the€physicalÏenvironment€in€which€staff€members€do€their€job.€€This€Division€overseesÏthe€work€of€cleaning€crews€and€constantly€inspects€the€physical€plant€toÏsee€if€problems€have€arisen.€€For€example,€when€someone€noticed€that€theÏdrinking€water€from€a€particular€fountain€was€discolored,€the€DivisionÏarranged€to€have€the€water€tested.Ì̀€€€€The€Division€also€arranges€for€employees€to€get€flu€shots€annuallyÏand€conducts€random€drug€testing€to€ensure€that€the€work€place€is€notÏcompromised€by€the€illegal€use€of€controlled€substances.ÌÌÐ h.,/ Ðà0   àò ò6.à0ø $ $àWhat€is€the€extent€of€your€involvement€in€the€community?ó óÐXø$ø$ Ð̀€€€€As€noted€above,€the€Office€offers€public€seminars€on€a€variety€ofÏlegal€issues;€stages€the€Father€of€the€Year€Award€(with€a€$10,000Ïhonorarium)€and€the€Law€Enforcement€Officer€of€the€Year€Award;€sponsorsÏtwo€mentor€programs€that€cooperate€with€faith„based€organizations€inÏlending€a€helping€hand€to€troubled€youth;€supports€the€United€Way;Ïdistributes€a€number€of€public€information€brochures;€and€providesÏvaluable€information€on€the€Attorney€General's€website.̀€€€€à0 ø àÐÈ p ø$ø$ Ѐ€€€€€€Ì€à0   à€Ð¨ P  $ $ Ðà@ÄÄìàòò6.óó€€òòProcess€ManagementóóˆÐ ˜ @  ÐÌÌà0   àò ò1.à0ø $ $àWhat€are€your€key€design€and€delivery€processes€forÐ h Ðproducts/services,€and€how€do€you€incorporate€new€technology,Ïchanging€customer€and€mission„related€requirements,€into€theseÏdesign€and€delivery€processes€and€systems?ó óÐ8àø$ø$ ÐÌ̀€€€€Discussions€above€provide€some€answers€to€these€questions.€€Ì̀€€€€Our€key€design€and€delivery€processes€are€both€traditional€andÏinnovative.€€The€investigation€of€legal€cases,€the€preparation€of€briefsÏand€arguments,€courtroom€appearances,€and€the€assessment€of€wins€andÏlosses€„„€in€one€sense,€these€are€as€old€and€as€set€as€the€legal€systemÏitself.€Ì€€Ì€€€€€On€the€other€hand,€the€use€of€LawBase,€WestLaw€and€other€generalÏdatabases€„„€which€can€be€accessed€almost€instantly€by€a€desktop€computerτ„€render€old„fashioned€research€and€case„management€methods€obsolete.€€Ì̀€€€€Likewise,€in€communicating€with€the€press€and€general€public€„„€theÏresponsibility€of€the€Public€Information€office,€staff€members€use€a€faxÏmachine€that€sends€out€the€same€message€to€over€250€media€outletsÏsimultaneously,€thereby€saving€enormous€amounts€of€time.Ì̀€€€€And€our€website€receives€hundreds€of€hits€daily€from€customersÏlooking€for€information€that€five€years€ago€would€have€taken€weeks€toÏobtain.Ì̀€€€These€and€other€technological€innovations€have€been€introduced€to€theÏOffice€as€the€result€of€a€close€connection€between€the€key€figures€in€theÏDivision€and€the€Attorney€General€himself.€€Staff€members€of€the€DivisionÏroutinely€inform€him€of€the€viability€of€new€technology,€and€he€isÏâ âconstantly€thinking€of€ways€to€utilize€it€in€the€service€of€the€Office'sÐ x- +. Ðcustomers.€€The€result€has€been€one€of€the€most€innovative€attorneyÏgeneral's€offices€in€the€nation.Ìâ âÌÌà0   àò ò2.à0ø $ $àHow€does€your€day„to„day€operation€of€key€production/deliveryÐ À Ðprocesses€ensure€meeting€key€performance€requirements?ó óаø$ø$ Ð̀€€€€As€the€State's€law€firm,€the€Attorney€General's€Office€routinelyÏtries€cases€in€court,€employing€its€own€unique€production/deliveryÏprocess€that€combines€traditional€law€practices€with€state„of„the„artÏtechnology€and€software.€€LawBase€and€WestLaw€in€particular€ensure€theÏcontinued€effectiveness€and€improvement€of€Office€efficiency.€€TheÏoversight€system,€with€its€highly€personal€emphasis€and€its€diligentÏdaily€monitoring,€seems€to€offer€the€best€balance€between€carelessnessÏand€excessive€rigidity.ÌÌÌà0   àò ò3.à0ø $ $àWhat€are€your€key€support€processes,€and€how€do€you€improve€andÐ Hð Ðupdate€these€processes€to€achieve€better€performance?ó 󀀀€€€€€€Ð8àø$ø$ Ð̀€€€€Ì€€€€€Our€key€support€processes€are€the€operation€of€the€AdministrationÏDivision€and€the€maintenance€of€an€up„and„running€computer€network.€€InÏaddition,€in€order€to€maintain€essential€relations€with€the€GeneralÏAssembly,€we€maintain€a€liaison€office€which€is€in€touch€with€members€ofÏboth€political€parties.€€Ì̀€€€€€The€Information€Resources€Division€is€constantly€researchingÏreports€on€technological€breakthroughs€to€find€new€and€usefulÏtechnologies€to€enhance€the€performance€of€the€Office.€€At€the€same€time,Ïtechnicians€are€on„site€to€repair€breakdowns€in€the€computer€network,Ïwhich€links€all€offices€together€through€the€intranet,€e„mail,€and€theÏwebsite.Ì̀€€€The€website€is€updated€daily,€and€the€Public€Information€staff€sendsÏout€frequent€press€releases€to€update€the€activities€of€the€Office.Ì̀€€€€The€Administration€Division€meets€weekly€to€review€its€ownÏperformance€and€to€report€any€breakdown€in€the€system.ÌÌÌà0   àò ò4.à0ø $ $àHow€do€you€manage€and€support€your€keyÐ È(p&) Ðsupplier/contractor/partner€interactions€and€processes€toÏimprove€performance?Ð ø$ø$ Ð̀€€€€ó óOur€suppliers€are€all€on€State€contracts€so€that€we€reap€theÐ ˆ,0*- Ðadvantage€of€bulk€bidding.€€Over€these€matters,€we€have€little€control.ÌÐ h.,/ Ѐ€€€€However,€the€Manager€of€Support€Services€maintains€a€friendlyÏpersonal€relationship€with€each€supplier€so€that€if€there€is€breakdown€inÏservice,€he€knows€a€name€to€call€and€a€face€to€go€with€the€name.€€Ì̀€€€€In€general,€this€friendly€relationship€ensures€efficiency€and€ever„¼improving€service.€Ì̀€€€€However,€when€service€is€poor,€he€has€not€hesitated€to€threatenÏcancellation.€€Thus€far,€one€method€or€the€other€has€worked€to€keepÏsuppliers€on€their€toes.ÌÌÌà@XX%ìàòò7.óó€€òòResultsóóˆÐ ˜ @  ÐÌÌà0   àò ò1.à0ø $ $àWhat€are€your€performance€levels€and€trends€for€the€keyÐ h Ðmeasurements€of€customer€satisfaction?Ð ø$ø$ ÐÌ̀€€€€ó óOur€primary€instrument€for€measuring€customer€satisfaction€is€anÐ (Ð Ðelaborate€and€detailed€questionnaire€we€developed€„„€to€be€sent€toÏvarious€constituencies,€both€internally€and€externally.€€However,€becauseÏof€the€budget€cut€„„€and€because€the€consultant€who€lectured€to€us€on€theÏBaldridge€method€questioned€the€usefulness€of€such€surveys€„„€we€have€notÏimplemented€our€questionnaire.Ì̀€€€€At€this€point,€our€evidence€of€customer€satisfaction€is€anecdotal,Ïgathered€principally€from€personal€encounters€with€victims,€letters€ofÏgratitude,€phone€calls,€e„mails,€and€the€report€of€Constituent€Services.€ÏThe€Directors€of€both€the€Criminal€and€the€Civil€Divisions€report€noÏnegative€feedback€during€the€year.€€ÌÌÌà0   àò ò2.à0ø $ $àWhat€are€your€performance€levels€and€trends€for€the€keyÐ H!ð! Ðmeasures€of€mission€accomplishment?Ð ø$ø$ ÐÌ̀€€€€ó óThe€Records€Section€has€kept€an€accurate€record€of€cases€opened,Ð %°"% Ðcases€closed,€and€the€outcomes,€as€well€as€statistics€on€the€number€ofÏcustomers€served€in€such€Sections€as€Victim€Services.€€These€recordsÏprovide€an€accurate€and€statistically€significant€measure€of€missionÏaccomplishment.Ì̀€€€€In€addition,€the€new€LawBase€system,€now€in€place,€will€provide€usÏwith€the€first€detailed€and€accurate€records€of€all€cases€handled€by€theÏOffice.€€Next€year,€we€should€be€able€to€give€a€statistically€significantÏsummary€of€the€activities€of€both€the€Criminal€and€the€Civil€Divisions.ÌÐ h.,/ Ѐ€€€€Meanwhile,€some€Sections€have€compiled€statistics€from€which€theÏfollowing€charts€have€been€devised.€ÌÌÌÌà@HH'ìàò òCHART€Ió óˆÐ ° Ðò òÑ€Ñà@€€ìàCaseload€Statistics€for€the€Attorney€General's€OfficeˆÐ ø  Ðà@¨ ¨ ìàfor€the€Past€Three€Fiscal€YearsˆÌÌó óNote:à0 ø àSome€categories€appear€in€only€one€year€or€two€years€and€not€inÐ È p  Ðall€three.€€These€are€few€in€number;€and€for€the€most€part,Ïcomparisons€are€statistically€useful.Ð ø$ø$ ÐÌà0   àà0ø $ $àà0P ø$ø$àà0¨ P $P $àà0¨ $¨ $àà0X$$àò òFY€'01à0X$X$àFY€'00à0¸$$àFY€'99Ј0 ¸$¸$ ÐÌó óAdministrative€ProceduresÐ h Ѐ€Act€Mattersà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$à€€€à0°X$X$à94à0°$°$à€€€46à0¸$$à€€€54ÐX¸$¸$ ÐAgency€Instituted€Suitsà0  àà0X$$àà0°X$X$à35à0°$°$à€€€20à0¸$$à€€€22ÐHð¸$¸$ ÐAgency€Legal€Adviceà0 ¨ àà0¨ $¨ $àà0X$$à€€€à0°X$X$à59à0°$°$à€€€27à0¸$$à€€€28Ð8ฐ$¸$ ÐAmicus€Briefsà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$à€€€€144à0X$X$à€€€76à0¸$$à€€€75Ð(и$¸$ ÐAntitrustà0 ø àà0P ø$ø$àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à39à0°$°$à€€€20à0¸$$à€€€18ÐÀ¸$¸$ ÐAttorney€Grievance€Investigation€€€€1à0  à€€€€1à0¸$$à€€€€1а¸$¸$ ÐBankruptcyà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à€7à0°$°$à€€€€5€€€€à0¸$$à€€€€5Ðø ¸$¸$ ÐCA€„„€Death€Penaltyà0 ¨ àà0¨ $¨ $àà0X$$à€€€€101à0X$X$à€€€47€€€€€€€€49Ð萐$$ ÐCA€„„€Sexual€Predatorà0  àà0X$$àà0°X$X$à14à0°$°$à€€€€7à0¸$$à€€€€4ÐØ€¸$¸$ ÐCharitable€Solicitationà0  àà0X$$àà0°X$X$à77à0°$°$à€€€42à0¸$$à€€€72ÐÈp¸$¸$ ÐCharitable€Trustà0 ¨ àà0¨ $¨ $àà0X$$à€€€€409€à0X$X$à€€230à0¸$$à€€175и`¸$¸$ ÐCharities€Litigationà0  àà0X$$àà0°X$X$à€1à0°$°$à€€€€2à0¸$$à€€€€2ШP¸$¸$ ÐChild€Abuse€and€Neglectà0  àà0X$$àà0°X$X$à€5à0°$°$à€€€33à0¸$$à€€€33И@¸$¸$ ÐChild€Pornographyà0 ¨ àà0¨ $¨ $àà0X$$àà0°X$X$à€1à0°$°$à€€€€2à0¸$$à€€€€0Ј0¸$¸$ ÐCollectionsà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à€9à0°$°$à€€€€5à0¸$$à€€€€5Ðx ¸$¸$ ÐCondemnationà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à€2à0°$°$à€€€€1à0¸$$à€€€€0Ðh¸$¸$ ÐConstitutional€Testà0 ¨ àà0¨ $¨ $àà0X$$àà0°X$X$à34à0°$°$à€€€17à0¸$$à€€€13ÐX  ¸$¸$ ÐConstruction€Mattersà0  àà0X$$àà0°X$X$à€2à0°$°$à€€€€1à0¸$$à€€€€1ÐH!ð!¸$¸$ ÐConsumer€Fraud€Investigationà0 X à€€€€€16à0X$X$à€€€89à0¸$$à€€€€6Ð8"à"¸$¸$ ÐConsumer€Fraud€Litigationà0 X àà0°X$X$à17à0°$°$à€€€€4à0¸$$à€€€€3Ð(#Ð #¸$¸$ ÐContempt€Proceedingsà0  àà0X$$àà0°X$X$à€4à0°$°$à€€€€1à0¸$$à€€€€0Ð$À!$¸$¸$ ÐContract€Matterà0 ¨ àà0¨ $¨ $àà0X$$àà0°X$X$à17à0°$°$à€€€€9à0¸$$à€€€€6Ð%°"%¸$¸$ ÐCriminal€Appealsà0 ¨ àà0¨ $¨ $àà0X$$à€€2,168à0X$X$à1,359€€€€€1,534€Ðø% #&$$ ÐCriminal€Appeals€„„€Murderà0 X à€€€€335à0X$X$à€€134à0¸$$à€€€76Ðè&$'¸$¸$ ÐCriminal€Investigationsà0  àà0X$$àà0°X$X$à14à0°$°$à€€€€6à0¸$$à€€€€3ÐØ'€%(¸$¸$ ÐCriminal€Domestic€Violenceà0 X àà0°X$X$à60à0°$°$à€€€22à0¸$$à€€„„„ÐÈ(p&)¸$¸$ ÐCriminal€Prosecutionsà0  àà0X$$àà0°X$X$à73à0°$°$à€€€38à0¸$$à€€420€Ð¸)`'*¸$¸$ ÐCriminal€Sexual€Conductà0  àà0X$$àà0°X$X$à11à0°$°$à€€„„„à0¸$$à€€„„„Ш*P(+¸$¸$ ÐDamage€Suit€v.€Agencyà0  àà0X$$àà0°X$X$à€3à0°$°$à€€€€1à0¸$$à€€„„„И+@),¸$¸$ ÐDeclaratory€Judgmentsà0  àà0X$$àà0°X$X$à60à0°$°$à€€€35à0¸$$à€€€36Ј,0*-¸$¸$ ÐDefense€of€Public€Employees̀€(1983€Act)à0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à18à0°$°$à€€€11à0¸$$à€€€12Ðh.,/¸$¸$ ÐÑ$Ñâ âÑ8€&_XXdðXXdð8Ñâ âÑ  ÑDrug€Forfeitureà0 ¨ àà0¨ $¨ $àà0X$$àà0°X$X$à€2à0°$°$à€€„„„à0¸$$à€€„„„€ÐX¸$¸$ ÐElectionsà0 ø àà0P ø$ø$àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à30à0°$°$à€€€12à0¸$$à€€€22ÐHð¸$¸$ ÐEnvironmental/Healthà0  àà0X$$àà0°X$X$à43à0°$°$à€€€20à0¸$$à€€€23Ð8ฐ$¸$ ÐEnvironmental€Prosecutionà0 X àà0°X$X$à€7à0°$°$à€€€€3à0¸$$à€€€€2Ð(и$¸$ ÐEscheatmentsà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à€5à0°$°$à€€€€3à0¸$$à€€€€1ÐÀ¸$¸$ ÐExtraditions/Detainerà0  àà0X$$à€€€€155à0X$X$à€€118à0¸$$à€€€87а¸$¸$ ÐFamily€Lawà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$à€€€€„„„à0X$X$à€€€€1à0¸$$à€€„„„à0h¸$¸$àÐø h$h$ ÐFederal€Litigationà0 ¨ àà0¨ $¨ $àà0X$$àà0°X$X$à12à0°$°$à€€€€7à0¸$$à€€€€6Ð萸$¸$ ÐFederal€Habeas€Corpus€(FHC)à0 X à€€€€701à0X$X$à€€584à0¸$$à€€577ÐØ €¸$¸$ ÐFHC„„Death€Penaltyà0 ¨ àà0¨ $¨ $àà0X$$àà0°X$X$à27à0°$°$à€€€14à0¸$$à€€€13ÐÈ p ¸$¸$ ÐForfeiture/Foreclosureà0  àà0X$$àà0°X$X$à34à0°$°$à€€€€4à0¸$$à€€€€5и ` ¸$¸$ ÐFreedom€of€Informationà0  àà0X$$àà0°X$X$à14à0°$°$à€€€€7à0¸$$à€€€€6Ш P ¸$¸$ ÐGamblingà0 ø àà0P ø$ø$àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à35à0°$°$à€€€€9à0¸$$à€€€€7И @ ¸$¸$ ÐGeneral€Prosecutionà0 ¨ àà0¨ $¨ $àà0X$$à€€€€411à0X$X$à€€326à0¸$$à€€„„„Ј0 ¸$¸$ ÐHarassmentà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à€2à0°$°$à€€„„„à0¸$$à€€„„„Ðx ¸$¸$ ÐInjunctionsà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à18à0°$°$à€€€€9à0¸$$à€€€€7Ðh¸$¸$ ÐInsuranceà0 ø àà0P ø$ø$àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à15à0°$°$à€€€€5à0¸$$à€€€€7ÐX¸$¸$ ÐInsurance€Fraud/Investigation/ÌLitigationà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$à€€1,192à0X$X$à€€635à0¸$$à€€788Ð8ฐ$¸$ ÐKidnappingà0 P àà0¨ P $P $àà0¨ $¨ $àà0X$$àà0°X$X$à€2à0°$°$à€€„„„à0¸$$à€€„„„à0h¸$¸$àÐ(Ðh$h$ ÐLabor€(including€OSHA)à0  àà0X$$àà0°X$X$à€5€€à0°$°$à€€€€3à0¸$$à€€„„„ÐÀ¸$¸$ 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